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Frequently Asked Questions (FAQs) at inStyleLux.com
Shopping at inStyleLux
Q: Do I need to create an account to shop with you? A: No, an account is not necessary to shop with us. However, creating an account allows for a smoother checkout process, the ability to track your order, review past purchases, and save your shipping details for future splurges.
Q: How do I know my size? A: You’ll find a detailed size guide on each product page, helping you to find the perfect fit. Our guide includes international conversions and measurements to ensure accuracy.
Q: Can I modify or cancel my order after placing it? A: We process orders quickly, but we’ll do our best to accommodate any changes. The best way to adjust or cancel an order is to contact us immediately at [email protected].
Payment and Security
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and various other payment methods. All payments are securely processed through our encrypted payment gateway.
Q: Is my personal information kept private? A: Absolutely. We take your privacy seriously. All personal information shared with us is used solely for order processing and shipping. Please view our Privacy Policy for more information.
Shipping and Delivery
Q: How much does shipping cost? A: Shipping costs vary depending on the destination and the size of your order. We offer free standard shipping on orders over a certain amount. Express shipping options are available at an additional charge.
Q: How long does delivery take? A: Standard shipping typically takes 5-7 business days, while express shipping options can expedite delivery to 1-3 business days, depending on your location.
Q: Do you ship internationally? A: Yes, we delight in bringing inStyleLux fashion to closets around the world! International shipping times and costs will be calculated at checkout.
Returns and Exchanges
Q: What is your return policy? A: We accept returns within 30 days of receipt. Items must be in original condition with tags attached. Some exclusions apply, so please review our full Return Policy.
Q: How do I initiate a return or exchange? A: To start a return or exchange, please visit our online Returns Center or contact our support team for assistance.
Product Information
Q: How often do you restock items? A: We restock our best-selling items regularly. Sign up for our newsletter or follow us on social media to get updates on restocks and new arrivals.
Q: Are your products sustainable? A: Sustainability is a cornerstone of our brand. We are committed to increasing our range of sustainable products each season. Check the product description for specific sustainability information.
Contact and Support
Q: How can I contact customer service? A: Our customer service team is eager to assist you. Reach out to us at [email protected] or connect via our Contact Us page.
Q: Where can I provide feedback about my experience? A: We welcome your feedback! Please send us your thoughts via email or through our Contact Us page. Your input helps us grow and improve.