Understanding Color Variations in Online Imagery Please be aware that while we strive for accuracy, there may be slight differences in color between the images you see online and the actual product. This phenomenon is akin to the way a horizon might deceive a traveler’s eye – digital screens can alter the appearance of colors just as subtly.

Return Policy Guidelines For an item to be eligible for return, it must:

  • Retain its original sheen and unworn condition.
  • Include all original tags and packaging.
  • Be sent back within 30 days from the date it was received.

We accept returns if:

  • The product differs from its description.
  • There is a detectable flaw or error.
  • We have not fulfilled our commitment as expected.

Please note, if an error in sizing occurs due to a misinterpretation of our clear sizing guide, the return may not be accepted.

Initiating a Return To start a return, please email [email protected] with your order information and a brief explanation of the issue. If there’s a defect or discrepancy, include photographic evidence, keeping file sizes under 2 MB.

Refunds If the mistake is ours, we offer a refund or a replacement. Refunds will be processed once we receive the returned item. If the mistake is the customer’s, we may offer a refund minus shipping costs, as shipping fees are non-refundable.

Return Exclusions Certain items like swimwear, jewelry, and specially designed products are final sale unless there is a mistake on our part.

Refund Processing

  • It takes about 3-6 days to process a return.
  • PayPal refunds may clear within 48 hours; credit card refunds can take 7-14 days.
  • Customers cover shipping costs for returns due to personal error, while we cover shipping for our errors without a restocking fee.

Design and Production Our items are carefully crafted to order, making them non-modifiable once production has begun.

Address Changes If you need to reroute your order, inform us as soon as possible with the correct details.

Incorrect Shipments We guarantee to resend any incorrect items at our expense. Report any issues within 30 days of purchase, providing proof of the mistake, and expect a replacement within a week.

Product Representations Our team aims for precision in product descriptions and images, but slight variations may occur. Contact us for exact details if needed.

Lost Shipments Should your item not arrive, we will join the search efforts. If it remains missing after two weeks, we issue a refund.

Order Changes and Charges You may cancel or modify an order within three hours due to our quick production turnaround. A base charge of $9 applies to cover initial costs, which will be deducted from any refunds after this period.

For additional questions or to share your experience, please reach out to us at [email protected].